DENTALCARE.CA INSTANT ANSWERS

Have a question about registration or another topic? We might have answered your question below!

SEARCH

Search the dentalcare.ca Instant Answers database
Please enter a keyword. No related answers found.
Improvements were made to dentalcare.ca. Instead of logging in using your username and password, you may now log in using the email address you used to set up your registration. The first time you log in the current site, you will be required to update your user profile. Please follow the 2 steps listed below:
  • Click here to sign in. Enter the email address and password you used on the previous dentalcare site. You do not need to create a new registration if you were registered on the previous dentalcare site.
  • Update your profile. You will be prompted to update your information. You may need to enter a new password. Passwords must have at least 8 characters and contain at least 1 number.
One of the new features of our site is shared credentials with the Sample Ordering Portal and Continuing Education modules. You may now remain logged into these site areas.
  • Click here to register. Please avoid using special characters (periods, dashes, etc.) in information fields such as address, department name, etc. Your password must have 8-12 characters, at least 1 number and a mix of upper and lowercase letters.
If you would like to set up an account to order online, you will be prompted to do so after your registration is created. Educators will also be prompted to enter a faculty code. This code can be obtained from your P&G school contact or by writing us.

Our policy regarding using images from the dentalcare.ca website is to provide permission if all of the following conditions are met

  • You are a non-profit company/agency
  • They are used for educational purposes only
  • The following credit is given: "Permission granted by Crest & Oral-B"

To view the case studies located in our Student Resources click here. Note: to review the answers to these test questions contact a faculty member.

If you are a faculty member seeking to gain access to Faculty resources, please send a note using the Contact Us link. Remember to include the name of the school in which you teach.

We would be more than happy to provide you with contact information for your Crest & Oral-B Representative. Please send a note using the Contact Us link to submit your request and include the name of your office and the office address (including the postal code.)

We would be more than happy to forward a message to a P&G Representative. Please send a note using the Contact Us link to submit your request and include the name and postal code of your school.
I am sorry to inform you that we cannot delete CE courses which have already been submitted. As a CE provider, we are required to keep copies of all submitted courses for 7 years. Due to this regulation, our system does not allow course deletion. This ensures that a course will not be deleted accidentally.
We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.

To change your order, please call our Customer Service Department. The toll-free telephone number is 1 (800) 543-2577.

To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.

Items ordered from our Canada Customer Service center may only be shipped to addresses within Canada.

We do offer special rates for customers who order larger quantities of our products. For information about our plans, please call 1 (800) 543-2577.
No toothbrush component contains latex.
To cancel your order, please call our Customer Service Department. The toll free telephone number is 1 (800) 543-2577.
Yes - we are an ADA CERP Recognized Provider.

When you complete a continuing education course on dentalcare.ca, a form will come up that requests your name, address, etc. If you are a member of the AGD, make sure to fill out the field that asks for your AGD membership number. When you hit submit, a copy of the "proof of completion" is e-mailed directly to the AGD and P&G. You may also want to print a copy for your records.

Please make certain you are logged in and have completed all of the required fields. You may want to delete your cookies and temporary files.
For information about your account status, please call our Customer Service Department. The toll free telephone number is 1 (800) 543-2577.
Couldn't find the answers you were looking for? Contact Us!
CONSENT TO LINK AGREEMENT

Interested in linking to dentalcare.ca? Find out how to get consent to link to dentalcare.ca.

ORDERING PRODUCTS

If you have any questions regarding online orders, feel free to call us at this number during the hours listed below. We'd be happy to assist you.

1-800-543-2577
Monday - Friday
8:00 AM to 8:00 PM - Eastern Standard Time