DENTALCARE.CA FREQUENTLY ASKED QUESTIONS
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How do I report an adverse event?
In case of adverse events, please call 1-800-645-4337 or the 1-800# on your product label.
Which Crest Oral-B products are validated by the Canadian Dental Association?
The following professionally focused products have oral health benefits validated by the Canadian Dental Association:
- Crest Gum & Sensitivity Toothpaste
- Crest Gum Detoxify Toothpaste
- Crest for Kids Toothpaste
- Oral-B iO 7
- Oral-B iO 8
- Oral-B iO 9
- Oral-B Genius 8000
- Oral-B Pro 6000
- Oral-B Pro 7000
- All Crest 3D White Strips
- Oral-B Complete Satin Floss
Do Crest Oral-B products contain latex?
There is no latex in Oral-B toothbrushes, Crest Complete and Kids toothpaste, any floss, any Crest whitening products and Fixodent.
How to enable two-step authentication for email and phone number changes?
Due to NEW enhanced security measures, two-step authentication is required for email and phone number changes. Click: Your Profile (top right of dentalcare.com browser window) > Edit Profile
- Step 1: Update your email address (IF NEEDED), enter your mobile phone number (REQUIRED) and choose your Mobile Carrier Country.*
- Step 2: Ensure the rest of your profile is correct and click "Save Changes" at the bottom of the page.
- Step 3: Check your mobile phone for the authentication code.
- Step 4: Enter code and click "Submit Code."
- Step 5: Click "Save Changes."
*Important to Note: You should receive the code via text message immediately. If profile required fields are blank, you will not receive a code. If you enter a landline or non-mobile number, you will not receive a code. Click "cancel" and submit a customer service ticket here to make the change.
I'm a new dentalcare user. How do I register?
Click here to register. To create your profile, your password must have at least 8 characters and contain at least 1 number.
Is it ok to use images from the dentalcare.ca website?
Our policy regarding using images from the dentalcare.ca website is to provide permission if all of the following conditions are met
- You are a non-profit company/agency
- They are used for educational purposes only
- The following credit is given: "Permission granted by Crest & Oral-B"
How can I contact my Crest + Oral-B Representative?
We would be more than happy to provide you with contact information for your Crest & Oral-B Representative. Please send a note using the Contact Us link to submit your request and include the name of your office and the office address (including the postal code.)
How can I contact my P&G School Representative?
We would be more than happy to forward a message to a P&G Representative. Please send a note using the Contact Us link to submit your request and include the name and postal code of your school.
Can you delete duplicate courses from my list?
I am sorry to inform you that we cannot delete CE courses which have already been submitted. As a CE provider, we are required to keep copies of all submitted courses for 7 years. Due to this regulation, our system does not allow course deletion. This ensures that a course will not be deleted accidentally.
How can I submit an idea for a new product?
We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.
How do I apply for a job at Procter & Gamble?
To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.
How can I get the products you offer in Canada shipped to other countries?
Items ordered from our Canada Customer Service center may only be shipped to addresses within Canada.
Are your CE courses ADA CERP approved?
Yes - we are an ADA CERP Recognized Provider.
I am having trouble submitting my CE test.
Please make certain you are logged in and have completed all three steps.
Are Crest toothpastes gluten free?
Yes, none of the ingredients used in Crest toothpaste are derived from wheat, rye, barley, oats or spelt. To learn more, please refer to http://www.smartlabelcanada.org
Are Crest toothpastes vegan?
Yes, Crest toothpastes do not contain any dairy products. To learn more, please refer to http://www.smartlabelcanada.org
Do Crest toothpastes contain Sodium Lauryl Sulfate (SLS)?
Crest toothpastes contain SLS. All the products are tested to make sure they are safe. To learn more, please refer to http://www.smartlabelcanada.org
Do Crest toothpastes contain sodium bicarbonate?
None of the pastes that are offered at the professional level contain sodium bicarbonate. To learn more, please refer to http://www.smartlabelcanada.org
Are Crest toothpastes halal?
No, they are not.
What is the Relative Dentin Abrasivity (RDA) of Crest Toothpastes?
P&G does not market dentifrices with RDAs above 250. There are no "degrees of safety" for products with RDAs below the safe limit of 250 set by ISO. Any toothpaste with an RDA below 250 is safe for a lifetime of product use.
What is the pH of Crest Pro-Health rinses?
Fluoridated Crest Pro-Health rinses are formulated at a target pH of 3.5, other Crest Pro-Health Rinses have a pH that fall in the range of 3.0 – 6.5 depending on the formulation.
Do any of the Crest rinses stain?
Like all mouthwashes that effectively fight plaque and gingivitis, Crest Pro-Health rinses can contribute to temporary, surface-level brown tooth discoloration. Tooth discoloration indicates that the rinse is working towards germ killing and the stains are reversible. The discoloration can also be exaggerated by many other factors, including existing tartar on teeth, drinking coffee, tea, red wine, or smoking.
Do Oral-B flosses contain Polytetrafluoroethylene (PTFE)?
Oral-B Essential, Satin Floss & Tape, Superfloss, Icy Cool Mint Picks, and Charcoal Mint Picks do not. The Oral-B Glide manual floss and floss picks in the table below do contain ePTFE.
- Oral B Glide manual floss Oral B Glide floss picks
- Comfort Plus
- Deep Clean
- Whitening Plus Scope (3D White)
- Clinical Protection Deep Clean
- Artic Peppermint
- Tea Tree Oil
- Scope Outlast
- Clinical Protection
Is Oral-B Glide floss vegan?
No, all Oral-B Glide flosses contain natural beeswax. To learn more, please refer to http://www.smartlabelcanada.org
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