DENTALCARE.CA FREQUENTLY ASKED QUESTIONS

In case of adverse events, please call 1-800-645-4337 or the 1-800# on your product label.

The following professionally focused products have oral health benefits validated by the Canadian Dental Association:

• Crest Gum & Sensitivity Toothpaste
• Crest Gum Detoxify Toothpaste
• Crest for Kids Toothpaste
• Oral-B iO 7
• Oral-B iO 8
• Oral-B iO 9
• Oral-B Genius 8000
• Oral-B Pro 6000
• Oral-B Pro 7000
• All Crest 3D White Strips
• Oral-B Complete Satin Floss

There is no latex in Oral-B toothbrushes, Crest Complete and Kids toothpaste, any floss, any Crest whitening products and Fixodent.

The most common reasons that your profile will not update is 1) the phone number in your current profile is not your correct cell phone number 2)you have an expired graduation date 2) your SMS country code does not match your registered country.

Enhanced Security Measure: 2-step authentication required for email and phone number changes. Step 1: Update your email address and/or your mobile phone number in your profile. Step 2: Save changes at the bottom of the page. Step 3: You will be prompted to authenticate this change in the pop-up window by choosing to receive the code at your previous email or phone number. Step 4: Check your email or phone for the code. For email, you will need to click the link to open a new window where you will be able to copy the code. For text, simply copy the code and enter in the verification box. Step 5: Hit Save!

If it is due to your graduation date or SMS country code, please update and try again. If you still need help, please contact customer service.

Click here to register. To create your profile, your password must have at least 8 characters and contain at least 1 number.

Our policy regarding using images from the dentalcare.ca website is to provide permission if all of the following conditions are met

• You are a non-profit company/agency
• They are used for educational purposes only
• The following credit is given: "Permission granted by Crest & Oral-B"

We would be more than happy to provide you with contact information for your Crest & Oral-B Representative. Please send a note using the Contact Us link to submit your request and include the name of your office and the office address (including the postal code.)

We would be more than happy to forward a message to a P&G Representative. Please send a note using the Contact Us link to submit your request and include the name and postal code of your school.

I am sorry to inform you that we cannot delete CE courses which have already been submitted. As a CE provider, we are required to keep copies of all submitted courses for 7 years. Due to this regulation, our system does not allow course deletion. This ensures that a course will not be deleted accidentally.

We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.

To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.

Items ordered from our Canada Customer Service center may only be shipped to addresses within Canada.

Yes - we are an ADA CERP Recognized Provider.

Please make certain you are logged in and have completed all three steps.

Yes, none of the ingredients used in Crest toothpaste are derived from wheat, rye, barley, oats or spelt. To learn more, please refer to http://www.smartlabelcanada.org

Yes, Crest toothpastes do not contain any dairy products. To learn more, please refer to http://www.smartlabelcanada.org

Crest toothpastes contain SLS. All the products are tested to make sure they are safe. To learn more, please refer to http://www.smartlabelcanada.org

None of the pastes that are offered at the professional level contain sodium bicarbonate. To learn more, please refer to http://www.smartlabelcanada.org

No, they are not.

P&G does not market dentifrices with RDAs above 250. There are no "degrees of safety" for products with RDAs below the safe limit of 250 set by ISO. Any toothpaste with an RDA below 250 is safe for a lifetime of product use.

Fluoridated Crest Pro-Health rinses are formulated at a target pH of 3.5, other Crest Pro-Health Rinses have a pH that fall in the range of 3.0 – 6.5 depending on the formulation.

Like all mouthwashes that effectively fight plaque and gingivitis, Crest Pro-Health rinses can contribute to temporary, surface-level brown tooth discoloration. Tooth discoloration indicates that the rinse is working towards germ killing and the stains are reversible. The discoloration can also be exaggerated by many other factors, including existing tartar on teeth, drinking coffee, tea, red wine, or smoking.

Oral-B Essential, Satin Floss & Tape, Superfloss, Icy Cool Mint Picks, and Charcoal Mint Picks do not. The Oral-B Glide manual floss and floss picks in the table below do contain ePTFE.

• Oral B Glide manual floss Oral B Glide floss picks
• Comfort Plus
• Deep Clean
• Whitening Plus Scope (3D White)
• Sensitivity
• Original
• Threader
• Multi-Protection
• Clinical Protection Deep Clean
• Artic Peppermint
• Tea Tree Oil
• Scope Outlast
• Clinical Protection

No, all Oral-B Glide flosses contain natural beeswax. To learn more, please refer to http://www.smartlabelcanada.org